FAQ

  • Do you offer individual (1:1) classes?

    No. At CELS, we do not offer individual classes or tutoring

  • How many students are there per group?

    We keep our groups small—typically no more than 8 students per class.

  • What happens if I miss a class?

    Students are responsible for planning their schedules to attend classes regularly. If you miss a class, no make-up session is provided. However, all course materials will be available through Google Classroom.

  • Can I pay for the course in installments?

    Yes. We offer a monthly payment option.

  • Can I attend a free trial lesson before registering?

    Yes, absolutely.
    To arrange a free trial class, please contact: info@celscalgary.com

  • What is your refund policy?

    You can request a full refund any time before the start of the course or no later than 3 business days after your first session.

  • Do you offer online or in-person classes?

    Yes. We offer online, in-person (offline), and hybrid study options.

  • Will I need to purchase textbooks or other study materials?

    No. All study materials are provided by your instructor.

  • What is the duration of one class?

    Each class (session) is typically 2 hours long.

  • Will I receive a certificate of completion?

    CELS can provide a custom certificate upon request.
    Please note: As a private, non-government-funded language school, we cannot issue certificates for immigration purposes, including PR or citizenship applications.