Frequently Asked Questions

  • Do you offer individual (1:1) classes?

    No. At CELS, we do not offer individual classes or tutoring.

  • How many students are there per group?

    We keep our groups small—no more than 12 students.

  • What happens if I miss a class?

    Students are responsible for planning their schedules to attend classes regularly. If you miss a class, no make-up session is provided. However, all course materials will be available through Google Classroom.

  • Can I pay for the course in monthly installments?

    Yes. You can split the payment for your course into 3 equal monthly installments.

  • Can I attend a free trial lesson before registering?

    Yes, absolutely.
    To arrange a free trial class, please contact: info@celscalgary.com

  • What is your refund policy?

    You may request a full refund at any time prior to the course start date, or within three (3) business days following your first session. No full or partial refunds will be issued after the deadline.

    You may also request to defer your course start date, provided you notify CELS prior to the start of the course or within three (3) business days of your first session. A course start date may only be deferred once.


  • Do you offer online or in-person classes?

    We offer both online and in-person classes.

  • Will I need to purchase textbooks or other study materials?

    No. All study materials will be provided.

  • What is the duration of one class?

    Each class (session) is typically 2 hours long.

  • Will I receive a certificate of completion?

    CELS can provide a custom certificate upon request.
    Please note: As a private, non-government-funded language school, we cannot issue certificates for immigration purposes, including PR or citizenship applications.

  • If I am a temporary resident, do I need a study permit to enroll in your programs?

    At CESL, we accept students from all immigration categories (citizens, permanent residents, work permit holders, working holiday visa holders, refugee claimants). One does not require a study permit to take our programs. CELS is a private language school, and we don’t offer degree or diploma programs at a post-secondary level, for which a study permit is typically required. Always refer to the official government of Canada website to check specific requirements for international students in Canada.

  • What are the class timings?

    To accommodate different schedules, we typically offer classes during the following times:

    • Mornings: 10:00 AM – 12:00 PM

    • Evenings: 6:00 PM – 8:00 PM

    • Saturdays: 1:00 PM – 4:00 PM